What you share with ku9site is a trust we take seriously. Everything about what data we collect, how it is used, and what rights you have is laid out here in plain language.
Welcome to ku9site. This Privacy Policy ("Policy") explains what information we collect when you use the ku9site website and related services, how we use it, and how we keep it secure. This Policy applies to all ku9site services — including the website browser version and any future mobile app.
Ku9site takes the privacy of users in Bangladesh very seriously. We believe everyone should have control over their own data. That's why we've written this policy in plain, straightforward language — avoiding legal jargon wherever possible.
By creating an account or using our services on ku9site, you are considered to have consented to this Privacy Policy. This Policy was last updated in May 2026.
Ku9site only collects information that is genuinely necessary to provide its services. Requesting unnecessary data goes against our policy.
Information you provide directly during registration and account use:
Some information is collected automatically while you use the platform:
ku9site will never ask for your mobile banking PIN, password, or OTP. Anyone requesting this information is not a ku9site representative — please contact support immediately.
All data collected is used only for specific, legitimate purposes. ku9site never uses your information unnecessarily.
| Purpose of Use | What data is used for |
|---|---|
| Account Creation & Management | Name, mobile number, email, date of birth |
| Payment Processing & Verification | Mobile banking number, transaction logs |
| Fraud & Abuse Prevention | IP address, device information, gaming history |
| Customer support | Support messages, account information |
| Ensuring Responsible Gaming | Gaming Behavior & Spending Patterns |
| Platform improvement and bug fixes | Session Logs, Device Information |
| Compliance with legal and regulatory obligations | KYC information, transaction records |
Ku9site may use your information to send you targeted promotional offers — but only if you gave consent to marketing communications at the time of registration. You can withdraw that consent at any time.
Ku9site uses modern technical and organisational measures to protect your data. Security is enforced across multiple layers, not just one.
No platform can guarantee 100% security on the internet. That said, ku9site is committed to maintaining the highest possible standard of protection. Keep your account password strong and never share it with anyone.
The ku9site website uses cookies — a standard web technology that stores small files in your browser. Without cookies, many features would not function smoothly.
To maintain login sessions, perform security checks, and remember your language preference. Disabling these may prevent the site from functioning properly.
To understand which pages users visit and for how long. This data is used to improve the platform and is fully anonymized.
To deliver a customized experience based on your preferences. You can still use the site if you choose to decline these.
Most browsers let you manage cookie preferences. However, disabling essential cookies will prevent you from logging in and maintaining a secure session on ku9site.
Ku9site does not retain data unnecessarily. A separate retention policy applies to each category of data.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information (name, mobile number) | Duration of active account + 5 years | Legal Obligation |
| Transaction and payment logs | 5 years | Financial Regulatory Requirements |
| KYC and identity verification documents | 5 years | Anti-Money Laundering Law |
| Gaming History & Bet Logs | 3 years | Dispute resolution and audit |
| Support Chat History | 2 years | Service Quality Improvement |
| Session & Behavioral Data | 1 year | Security & Fraud Prevention |
Once the retention period expires, data is securely deleted or fully anonymised. If you request deletion while a legally required retention period is still active, ku9site will comply to the fullest extent possible — though certain data must be retained for a set period by law.
As a ku9site user, you have a number of rights over your own data. To exercise any of these rights, please contact our support team.
You may request to know what information ku9site holds about you.
You may request corrections to inaccurate or outdated information — such as a change of mobile number.
You may request closure of your account and deletion of your personal data — provided there is no legal obligation requiring its retention.
You can request that your data be used only for specific purposes — for example, opting out of marketing.
You can request a copy of your transaction and gaming history in a standard format.
You can withdraw your consent to marketing communications at any time.
Rights-exercise requests are generally processed within 30 days. Complex cases may take longer — you will be informed in advance if that is the case.
For any questions, complaints, or requests to exercise your rights regarding our Privacy Policy, please get in touch with us.
This privacy policy may be updated from time to time. Registered users will be notified via mobile or email before any significant changes take effect. Check the "Last Updated" date at the top of the page.
Every piece of data ku9site collects has a clear reason behind it
Name, mobile number, and email — for account creation and communication. Date of birth for age verification.
Mobile banking number and transaction logs — used solely for payment processing. Your PIN or OTP is never collected.
Bet details and results — used for dispute resolution, responsible gaming monitoring, and platform improvement.
IP address and browser information — used for account security and fraud detection.
Chat and email messages — used for resolving issues and improving service quality.
National ID details — to verify age and identity during large withdrawals.
We don't just write these down — we live up to them every day
Selling your name, mobile number, or any personal information to advertisers or third parties is strictly prohibited under ku9site's policy.
All data is transmitted using 256-bit SSL encryption — the same standard used in online banking.
Staff can only access the data required for their specific role. No one has unrestricted access to the entire database.
You can request that your account and all associated data be deleted. Everything beyond what we are legally required to retain will be permanently removed.
Registered users will be notified by mobile or email before any significant changes to the Privacy Policy take effect.
Real names or identities are never disclosed in case studies or campaigns — prior consent is always obtained.
How Secure Is Your Data on ku9site
How to View Your Own Information Directly on ku9site
General enquiries about your account and how to use the app
Your data is a trust placed with us. Register for free on ku9site with SSL protection, a guarantee that your data is never sold to third parties, and complete transparency.